Privacy policy – Alushop
Welcome to Alushop, the webshop for custom-made aluminium products. We value your privacy and handle your personal data with care. This statement explains what data we collect, why we collect it, and what rights you have.
Who are we?
The Alushop webshop is operated by Skima BV, with its registered office at Hogebaan 88, 1980 Zemst (Belgium), company number BE 1005.403.713. Skima BV is responsible for processing the personal data collected through this website. If you have any privacy-related questions, you can contact us at hello@alushop.be.
What data do we collect?
When you visit our webshop, we collect technical information necessary for the website to function properly and to improve our services. This may include your IP address, the type of device and browser you use (such as Chrome or Safari), the pages you visit, search queries, and your cookie preferences. In most cases, this information remains anonymous and is used only to optimise the webshop.
When you place an order or contact us, we also process personal data such as your name, address, e-mail address, telephone number, selected products, payment method and, if you are a professional customer, your VAT number and company name. We need this information to process, deliver and invoice your order correctly.
Why do we use your data?
We use your data to provide and improve our services. This includes processing orders, providing customer service, invoicing and complying with legal obligations. With your consent, we may also send you newsletters or promotions that are relevant to you. In addition, we analyse anonymised visitor data to improve the performance of our webshop.
On what legal basis do we process your data?
Personal data is processed only when permitted by law: because it is necessary for the performance of a contract, because the law requires it, because you have given consent (for example, when subscribing to a newsletter), or based on our legitimate interest in securing and improving our webshop.
Do we share your data with third parties?
Your data is shared only with partners who help us operate our webshop. Payments are handled via Mollie, and deliveries may be made internally or through our logistics partners. We also work with IT and marketing service providers who support us with hosting, security, newsletters and analytics. These partners are required to keep your data secure and to use it only according to our instructions. Your data is never sold or shared for third-party commercial purposes.
Are data transferred outside the European Economic Area?
Some of our service providers, such as Google and Meta, may process data outside the EEA.
In such cases, we rely on standard contractual clauses and other safeguards approved by the European Commission to ensure that your data remain adequately protected. You can request more information about these safeguards by contacting hello@alushop.be.
How do we use cookies and marketing tools?
Alushop uses cookies to improve your experience and to gain insights into how the webshop is used. Analytical and marketing tools help us measure which pages are most popular and how we can improve our content. You can control which cookies are placed via your browser settings or through the cookie preferences on the site.
When you subscribe to our newsletter, we store your name and e-mail address to send you personalised updates. You can unsubscribe at any time using the link at the bottom of each e-mail.
How do we protect and store your data?
We protect your personal data with appropriate technical and organisational measures,
such as SSL encryption, secure servers within the European Union and restricted access rights. Your data are retained as long as necessary for the purposes for which they were collected,
or as required by law.
What rights do you have?
You have the right to access, correct or delete your personal data. You can also object to certain processing activities, withdraw your consent, or request a copy of the data we hold about you. To do so, please contact hello@alushop.be. We respond to all requests within thirty days. We encourage you to contact us first so we can find a solution together, but you always have the right to lodge a complaint with the Data Protection Authority (www.gegevensbeschermingsautoriteit.be).
Does our webshop contain links to other websites?
Our webshop may contain links to websites of other companies or partners. We are not responsible for the content or the privacy policies of these websites and recommend reading their own privacy statements before sharing personal data.
Will this privacy policy change?
This privacy policy may be updated if our operations change or if required by law.
The most recent version is always available at www.alushop.be. If significant changes occur, we will inform you via our website or by e-mail.
Finally
Your trust is important to us. We treat your data with respect and use it solely to serve you better and to improve our webshop. Thank you for your trust in Alushop.